Refund policy

At Tailvana Paws, your satisfaction is our priority. If you're not happy with your purchase, we're here to help.

Returns We accept return requests within 30 days of delivery. Items must be unused and in their original packaging. To start a return, email us at jj69madhatter@gmail.com with your order number and reason for return.

Refunds Once your return is received and inspected, we'll notify you of approval. Approved refunds are processed within 5–7 business days back to your original payment method.

Damaged or Wrong Items If your item arrived damaged or you received the wrong product, contact us within 7 days of delivery and we'll make it right with a replacement or full refund — no return needed.

Non-Returnable Items For hygiene reasons, certain items like litter boxes and grooming tools cannot be returned once opened.

Questions? Email us at jj69madhatter@gmail.com and we'll respond within 1–2 business days.